Privacy Policy

Privacy Policy for icook

Effective Date: October 2026
Last Updated: October 2026

icook Platform & Partners LLC(“we,” “our,” or “the Company”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related web platforms (collectively, the “Service”).

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1. Information We Collect
We collect information necessary to deliver, maintain, and optimize our luxury private dining marketplace:
* Account Information: When you sign up via Apple Sign-In, Google, or email, we collect your name, email address, chosen handle, and profile image.
* Event & Booking Specifications: Event dates, guest counts, venue addresses, dietary restrictions/allergies, and beverage/service preferences.
* Payment & Billing Data: Payment details (credit/debit cards, Apple Pay/Google Pay authorizations) are processed securely through our PCI-DSS Level 1 compliant payment provider (Stripe). We do not store raw credit card numbers or CVVs on our servers.
* Communications: Direct messages and interactions between you, the icook Concierge, and culinary talent conducted inside the mobile application.

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2. How We Use Your Information
* To facilitate, confirm, and coordinate private dining engagements and bespoke culinary experiences.
* To communicate updates, Banquet Event Orders (BEOs), and concierge proposals.
* To securely process 25% booking deposits and post-event balance authorizations.
* To enforce our Terms of Service and comply with applicable legal obligations.

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3. Disclosure of Your Information
We do not sell your personal data. We disclose your information only in the following necessary operational contexts:
* Assigned Chefs & Culinary Talent: Event specifications, host first name, venue address, and dietary requirements are shared with confirmed chefs and beverage specialists to prepare and execute your private event.
* Service Providers: Cloud infrastructure (Supabase, PostgreSQL, AWS) and payment processing (Stripe).
* Legal Compliance: When required by law, subpoena, or governmental authority.

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4. Account Deletion & Data Retention (Apple Guideline 5.1.1 & Google Play Compliance)
In accordance with Apple App Store Guideline 5.1.1 and Google Play User Data policies, users have the right to request permanent deletion of their account and all associated personal data at any time.

* In-App Deletion: You can initiate permanent account deletion directly within the mobile application by navigating to Profile > Edit Details > Delete Account.
* Email Request: You may also email events@icooksf.com with the subject line "Account Deletion Request."

Upon confirmation, your profile, credentials, and personal information are permanently purged from our active databases within thirty (30) days, except where retention is required by law.

We employ enterprise-grade administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration.

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6. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact:

icook Privacy & Concierge Operations
icook Platform & Partners LLC
San Francisco, CA
Email: events@icooksf.com